Housing Information

Hotel Map/Rates

The headquarters hotel is the New Orleans Marriott, 555 Canal St., New Orleans, LA 70130. The Welcome Party will be held at the headquarters hotel.

AARC Congress 2019 Hotel Map Tap or click map to enlarge in a new window

  Hotel Rate
1. New Orleans Marriott (Headquarters Hotel) $200 Single***
$200 Double***
2. Courtyard by Marriott New Orleans Downtown Convention Center $182 Single*
$182 Double*
3. Courtyard by Marriott New Orleans Downtown Near the French Quarter $182 Single*
$182 Double*
4. Hampton Inn & Suites New Orleans Convention Center $200 Single*
$210 Double*
5. Hilton Garden Inn New Orleans Convention Center $199 Single*
$199 Double*
6. Hilton New Orleans Riverside $229 Single***
$229 Double***
7. Hyatt Place New Orleans Convention Center $195 Single*
$195 Double*
8. Omni Riverfront New Orleans $199 Single*
$199 Double*
9. Renaissance New Orleans Arts Warehouse District Hotel $200 Single*
$200 Double*
10. Residence Inn by Marriott New Orleans Downtown $187 Single*
$187 Double*
11. Springhill Suites New Orleans Downtown Convention Center $187 Single*
$187 Double*

Single/Double represents the number of people in the room, not bed types.

The rates above are plus 16.2% tax (subject to change without notice) plus occupancy fees as shown below.
* $1.00 per room per night city occupancy fee.
** $2.00 per room per night city occupancy fee.
*** $3.00 per room per night city occupancy fee.

Shuttle Service

Complimentary shuttle service will be provided during the day starting Friday, Nov. 8 through Tuesday, Nov. 12 between these hotels and the convention center: New Orleans Marriott (#1), Hilton Riverside (#6), Omni Riverfront (#8), Renaissance Arts (#9), and the Residence Inn Downtown Convention Center (#10). Shuttle service between the Courtyard French Quarter on St. Charles (#3) and the convention center will start on Saturday, Nov. 9.

Shuttle service will be provided for the Breakfast Symposia each morning Saturday through Monday, as well as the Welcome Party on Saturday evening, between these hotel and the New Orleans Marriott (#1): Hilton Garden Inn Convention Center (#5), Hilton Riverside (#6), Omni Riverfront (#8), Renaissance Arts (#9), and the Residence Inn Downtown Convention Center (#10).

Housing Instructions

Reservation Deadline

Wednesday, Oct. 16 is the deadline to make your reservation at the AARC discounted rates. After this date, the official AARC room blocks will be released by the hotel and they may charge significantly higher rates for any rooms that are still available.

Make Your Reservation

Online

Make a new reservation or modify or cancel an existing reservation 24 hours a day, 7 days a week. Attendees must use the Access Code AARCATT19 to make a reservation. Exhibitors must obtain their Access Code from Pam Russell, Exhibits Coordinator, at pam.russell@aarc.org.

Make A Reservation Online

Phone

Call our official housing bureau, Orchid Events, at 1-833-560-5742 (US toll-free) or 1-801-715-4410 (International). Agents are available 7:00 a.m. to 6:00 p.m. Mountain Daylight Time, Monday through Friday. Tell the agent that the name of the meeting is “AARC Congress 2019.”

Guarantee/Deposit

All reservation requests must be accompanied by a credit card guarantee for deposit of one night’s room, tax and occupancy fee for each room reserved. Your credit card will not be charged during this initial stage and will be held as a guarantee only. Cards must be valid through November 2019. The hotel may charge a deposit of one night’s room, tax and occupancy fee on or after Oct. 17, 2019.

Check Deposit

You are required to make your reservation using a credit card. The credit card will be kept on file as a guarantee for one night’s room, tax and occupancy fee for each room reserved. You may choose to follow up by sending a check to pay the deposit (one night’s room, tax and occupancy fee for each room reserved). Checks must be received by Friday, Sept. 27, 2019 to avoid the credit card on file being charged the deposit amount.

Please mail your check, payable to Orchid Events, to:

Orchid Events
175 S West Temple, Suite 30
Salt Lake City, UT 84101

Acknowledgments

Orchid Events will send reservation acknowledgements within 24 hours via email if booked online or by telephone. If you do not receive your acknowledgement in this time frame, contact Orchid Events at 1-833-560-5742 (US) or 1-801-715-4410 (International). You will not receive a written confirmation from the hotel.

Making Changes to a Reservation

Changes to a reservation may be made via your original method prior to the Oct. 16 deadline. After that date, changes must be made by calling the hotel’s Group Services at (702) 632-9000 or toll-free at (877) 632-9001. Changes will be accepted based on space and rate availability.

Cancellation

By securing your hotel reservation in the official AARC room block through our official housing bureau, Orchid Events, you agree to the following cancellation policy for your AARC Congress 2019 hotel reservation(s). These cancellation fees are paid as liquidated damages and not as a penalty.

Hotel reservations may be cancelled for any reason without a fee up to and including Monday, Sept. 16, 2019. After this date, the following cancellation fee schedule will apply for each reservation canceled.

Cancellation Date Fee
Sept. 17–Oct. 1, 2019 $100
Oct. 2–Oct. 16, 2019 $150
Starting Oct. 17, 2019 1 night’s room and tax

Prior to Oct. 17, 2019, any changes to hotel reservations in which the guest moves/switches from one convention hotel to another (over the same dates) will be excluded from cancellation fees.

The cancellation fee will be collected/charged by Orchid Events for each room reservation cancelled. The credit card information on file at the time the reservation is cancelled will be charged the applicable cancellation fees. No exceptions or refunds will be granted.

Cancellations made less than 72 hours from the reserved arrival date will be collected by the respective hotel.

Questions or Special Requests

If you need help booking your reservation, have questions or a special request, please contact our official housing bureau, Orchid Events via email at help@orchid.events or call 1-833-560-5742 (US toll-free) or 1-801-715-4410 (International). Agents are available 7:00 a.m. to 6:00 p.m. Mountain Daylight Time, Monday through Friday.

Special requests cannot be guaranteed; however, the hotels will do their best to honor all requests. The hotel will assign specific room types upon check-in, based on availability.


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