AARC Career Center

Location:
Pittsburgh, Pennsylvania
Job category:
Other
Position type:
Full-time
Advertiser:
IngMar Medical

Clinical Support Specialist – IngMar Medical, Respiratory Simulation Specialists, ingmarmed.com,

IngMar Medical, Respiratory Simulation Specialists, ingmarmed.com, is seeking to add a Clinical Support Specialist to …

  • Educate customer on products and features, and advocate for client’s needs
  • Retain clients by helping them meet their goals, see value in our products and software
  • Manage client accounts on-boarding, nurturing, adoption, engagement, overall satisfaction and service
  • Advocate for clients by identifying issues, suggesting improvements to processes, policies, and products
  • Conduct regular calls and business reviews to assess client needs and overall account health
  • Client Support – solve problems for customers that are both technical and clinical in nature
  • Manage accounts in SmarterU, QLM, Freshdesk and Freshsales systems
  • Develop product and knowledge resources for customers and internal stakeholders
  • Serve as administrator for Learning Management System (LMS) by uploading and sharing educational content with customers worldwide
  • Provide clinical input for sales demonstrations and marketing campaigns
  • Serve as liaison to Advisory Board and clinical consultants
  • Perform validation or customer acceptance testing as necessary for product updates and new product development

Education/Experience: 

  • Related training or degree
  • Clinical experience in mechanical ventilation required, with a background such as flight nurse, ICU nurse, paramedic, physician assistant, or EMS
  • 1yr critical care experience and/or Registered Respiratory Therapist (RRT) credential preferred
  • 1yr in an inside customer service or client care role preferred

With its 27 year history, IngMar Medical offers a small team culture and a professional environment, in the East Liberty neighborhood of Pittsburgh, PA, along with a competitive salary and excellent benefits including:

  • M – F, professional daytime schedule, with flex start/end times, and a paid daily lunch
  • 21 days/year accrued PTO
  • 10 paid holidays
  • Paid parking
  • Health + vision – 100% of employee’s premium paid by the company with the option to purchase dental & dependent coverage at affordable rates
  • Long term disability insurance
  • Employee Assistance Program
  • “Healthy Ride” Bike Share membership
  • 401(k) profit sharing after 6 months
  • Tuition assistance after 6 months

Qualified candidates are invited to submit a resume & a brief letter of interest to jobs@ingmarmed.com.

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